Ken Penz
    Ken Penz
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    Ken Penz
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    Shipping & Delivery

    Order Processing

    Orders are processed Monday through Saturday.

    Orders placed before 6:00 PM are typically processed within 1 business day. Orders placed after the daily cut‑off time, on Sundays, or on public holidays will be processed on the next available business day.

    Delivery & Pickup Options

    Where available, customers may choose either delivery to the shipping address provided during checkout or in‑store pickup at the location specified during checkout or communicated after the order has been confirmed.

    You will be notified when your order has been processed and is ready for delivery or collection.

    Shipping Costs

    We offer free shipping on all eligible orders unless otherwise stated during checkout.

    Delivery Time

    Once your order has been processed, delivery typically takes up to 1 business day, depending on your delivery location and courier availability. Some orders may arrive sooner where faster delivery is available.

    Delivery estimates are provided as a guide and may occasionally vary due to circumstances beyond our reasonable control, including weather conditions, courier delays, or other unforeseen events.

    Delivery Availability

    Delivery services are available only in locations serviced by our delivery partners. If delivery to your location is unavailable, we will contact you to discuss an alternative delivery or pickup arrangement.

    Incorrect Delivery Information

    Please ensure that your delivery information is accurate and complete. We are not responsible for delays or failed deliveries resulting from incorrect or incomplete information provided during checkout.

    Contact Us

    If you have any questions regarding shipping, delivery, or in‑store pickup, please contact us using the contact information provided on this website.

    Contact Us

    For shipping-related questions, please reach out to us at:

    Email
    info@kenpenz.com
    Response Time
    Within 1-4 Business Hours
    Ken Penz

    Ken Penz is your premier source for automotive spare parts. Specializing in body parts like headlamps, corner lamps, and taillamps, plus premium lubricants and additives.

    Contact Us

    Kiseka Auto center plaza , Uganda+256702680945info@kenpenz.com

    Business Hours

    Mon-Fri08:00 - 18:00
    Sat09:00 - 18:00
    SunClosed

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