Ken Penz
    Ken Penz
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    Ken Penz
    HomeAbout UsContact

    Terms of Service

    Agreement to These Terms

    By accessing or using this website, you agree to these Terms & Conditions. If you do not agree with any part of these terms, please do not use this website or place an order.

    Products

    We make every effort to ensure that product descriptions, images, specifications, pricing, and availability are accurate. However, occasional errors may occur. We reserve the right to correct errors, update information, or discontinue products without prior notice.

    Orders

    Submitting an order does not guarantee acceptance. We reserve the right to refuse or cancel an order where permitted by law, including where products are unavailable, payment cannot be verified, pricing errors occur, or fraudulent activity is suspected.

    If your order is cancelled after payment has been received, any applicable refund will be processed using the original payment method where possible.

    Pricing

    All prices displayed are subject to change without notice unless an order has already been accepted. Taxes, shipping charges, and other applicable fees may be calculated during checkout depending on your location.

    Payments

    Accepted payment methods, payment requirements, and any payment‑related conditions are described on our Payments page. Some payment methods, including Cash on Delivery where available, may only be offered for eligible orders or locations.

    Shipping

    Shipping, delivery estimates, processing times, and pickup options are described in our Shipping Policy.

    Returns and Refunds

    Returns, exchanges, and refunds are handled in accordance with our Returns & Refund Policy.

    Intellectual Property

    All content available on this website, including text, graphics, logos, product images, designs, and other materials, is owned by or licensed to the business and is protected by applicable intellectual property laws. Unauthorized use or reproduction is prohibited.

    Acceptable Use

    You agree not to misuse this website, interfere with its operation, attempt unauthorized access, or use it for any unlawful purpose.

    Limitation of Liability

    To the extent permitted by applicable law, we are not liable for indirect, incidental, or consequential damages arising from the use of this website or our products. Nothing in these Terms limits any rights or consumer protections that cannot legally be excluded under applicable law.

    Third‑Party Services

    Our website may use third‑party services, including payment processors, delivery providers, analytics providers, or external websites. These services operate under their own terms and privacy policies.

    Privacy

    Your use of this website is also governed by our Privacy Policy.

    Changes to These Terms

    We may update these Terms & Conditions from time to time. Any updates become effective once published on this website.

    Governing Law

    These Terms & Conditions are governed by the laws applicable in the country or region in which the business operates.

    Contact

    If you have any questions regarding these Terms & Conditions, please contact us using the contact information provided on this website.

    Contact Us

    Email

    info@kenpenz.com

    Country of Operation

    Uganda

    Ken Penz

    Ken Penz is your premier source for automotive spare parts. Specializing in body parts like headlamps, corner lamps, and taillamps, plus premium lubricants and additives.

    Contact Us

    Kiseka Auto center plaza , Uganda+256702680945info@kenpenz.com

    Business Hours

    Mon-Fri08:00 - 18:00
    Sat09:00 - 18:00
    SunClosed

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